Return Policy

Return Policy

At Emily’s Vancouver Closet, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, please review our return guidelines below.

Return Eligibility

You may request a return only after your order has been successfully delivered.

We cannot process returns for:

  • Orders that are still in transit

  • Refused deliveries

  • Packages marked as “return to sender”

  • Orders sent back without prior approval

This helps us properly verify returned items and ensure the correct order is being reviewed.

Return Timeframe

You must contact us within 30 days of receiving your order to request a return.

Once your return request has been approved, you must ship the item back within 30 days.

Returns requested outside these timeframes may not be accepted.

Return Conditions

To qualify for a return, items must be:

  • Unused

  • Unworn

  • Unwashed

  • In original condition

  • Free from stains, odors, or damage

  • Returned with all original tags attached

You may try items on indoors, but items showing clear signs of wear may be rejected.

If returned products do not meet these conditions, we may deny the refund or issue a partial refund depending on the condition of the item.

Non-Returnable Items

The following items are not eligible for return:

  • Items purchased during sales or promotional campaigns

  • Discounted products

  • Final sale items

  • Hygiene-sensitive items if the protective seal has been removed

  • Products that have been used or damaged after delivery

Orders placed in multiple sizes or variations with the intention of returning part of the order may also be declined.

Return Shipping Costs

Customers are responsible for all return shipping costs.

This includes:

  • Return postage fees

  • Customs fees

  • Import duties

  • Carrier handling charges

Original shipping costs are non-refundable.

How to Request a Return

To begin a return, please contact us at:

info@emilysclosett.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

Our team will provide return instructions after reviewing your request.

Please do not send items back without contacting us first.

Return Shipping Responsibility

We strongly recommend using a tracked shipping service.

Customers remain responsible for returned packages until they are successfully delivered to our return location.

If your package is lost in transit, we may not be able to process your refund without valid tracking information.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding approval.

If approved, your refund will be issued to your original payment method within 14 business days.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Refunds will not be issued before the returned item has been received and inspected.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photos of:

  • The item

  • Packaging

  • Shipping label

Depending on the situation, we may offer:

  • A replacement item

  • A partial refund

  • A full refund after return approval

Incorrect Shipping Information

Please review your shipping details carefully before completing your purchase.

If you entered an incorrect address, contact us within 24 hours of placing your order.

Additional shipping fees caused by incorrect address details may be the customer’s responsibility.

Consumer Rights

This Return Policy does not affect any rights you may have under applicable consumer protection laws in Canada.

Contact Us

For return requests or questions, please contact:

Emily’s Vancouver Closet
📧 info@emilysclosett.com